We provide a high level of staffing and services which is unusual in many retirement developments – most importantly a member of staff is here 24 hours a day.
We have a Manager, who works partly at the Court and partly from home, to ensure the smooth management and administration of the Court. She supervises a team of House Managers, one of whom is in the Court day and night.
From 8 am to 10 pm the Duty House Manager is available to help Owners with daily concerns and to assist with any welfare problems which arise. During the night, the Duty House Manager “sleeps-in”, and she can be contacted in an emergency by the alarm call system which is in every room of every apartment. Our Owners find this an invaluable and reassuring service.
In addition there is a team of Housekeeping Assistants which works under the direction of the Duty House Manager. These staff provide one and a half hour’s domestic assistance per week in each apartment as well as keeping all the communal areas in excellent order.
We also have cooks, a handyman and a gardener. Our handyman is available one day a week to assist with maintenance issues in the Court and apartments.
His services are available to Owners on a modest time charge basis.
Our attractive communal dining room is the venue for a very good, reasonably priced, three-course lunch which is served by waitresses and followed by coffee. This is provided every day of the year for those who wish to have it and the cost of lunch together with any additional services taken, is invoiced at the end of each month. We are also happy to take lunch to the apartment of an Owner who is unwell (at no extra charge) and in this situation we can also arrange for a light supper to be provided.
Apartments are cleaned weekly, the cost of which is included in the Service Charge, there is a laundry and ironing service if required and, by arrangement, staff will undertake additional domestic services such as shopping or extra cleaning and these services are paid for on a time charge basis.
To make life even easier we have a visiting chiropodist and hairdressers. Our local pharmacist provides a free prescription collection and delivery service which is very much appreciated.